Refund policy

Returns & Refunds

30-Day Anti-Blind Buy Guarantee

Buying fragrance online shouldn't feel like a gamble.

If a fragrance isn’t right for you, you can return it within 30 days of delivery for a refund or exchange. Light testing is fine, but fragrances with a noticeable drop in the fill level, or that are empty, can’t be returned or exchanged.

This doesn’t affect your rights under Australian Consumer Law if a product is faulty.

To start a return, contact us at support@larcin.net before sending anything back.

Return Shipping

We want to keep returns straightforward:

Purchased 3 or more full-size perfumes? Your return shipping is free.
Purchased 1 or 2 full-size perfumes? Return shipping is $9.98, which is paid by the customer.
Sample sets and individual samples: Return shipping is paid by the customer and is not eligible for free return shipping.

The free-return offer is based on the number of full-size perfumes purchased in the order.

Please contact us before returning your order. Returns sent without first being arranged with us may not be accepted.

Bundles & Multi-Buy Offers

If returning part of a bundle or multi-buy offer means the remaining items no longer qualify for the original discount, your refund may be adjusted to reflect the price of the items you keep.

For example, if a discount required you to purchase 3 perfumes and you return one, the remaining two will be repriced according to the applicable offer or individual pricing, and your refund will be calculated from the difference.

Exchanges

Want another fragrance instead? Contact us and we'll help arrange an exchange.

For change-of-mind exchanges, the same return-shipping rules above apply.

If the replacement item costs more, you'll pay the difference. If it costs less, we'll refund or credit the difference as applicable.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives.

If your perfume arrives damaged, faulty, or incorrect, contact us as soon as possible at support@larcin.net so we can make it right.

Where an item is confirmed to have a fault or we've made an error with your order, Larcin will cover reasonable return shipping costs where required.

Nothing in this policy limits your rights under the Australian Consumer Law.

Refunds

Once we've received and inspected your return, we'll let you know when your refund has been approved.

Approved refunds are returned to your original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are not refundable for change-of-mind returns.

Free Gifts

If your order included a free gift because you met a particular purchase requirement, the gift may also need to be returned if your return means the order no longer qualifies for it.

If it isn't returned, its value may be deducted from your refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

The 30-Day Anti-Blind Buy Guarantee is an additional Larcin benefit and does not replace or limit any rights you may have under Australian Consumer Law.